Shipping & Returns
Shipping
Where do we deliver?
We deliver Celebrity13 across the European Union and selected international destinations.
Processing time
Orders are processed within 1–2 business days after payment confirmation.
Delivery time
Czech Republic: 2–4 business days
EU countries: 3–7 business days
International: 5–12 business days
Tracking
Once your order is shipped, you will receive an email with a tracking number.
Customs & duties
For orders outside the EU, customs duties or taxes may apply according to local regulations. These charges are the responsibility of the customer.
Returns (Right of Withdrawal — EU 14 days)
Can I return a product?
Yes. As an EU consumer you have the right to withdraw from the contract within 14 days from the date of delivery without giving any reason.
Conditions for return
Products must be:
unopened and unused
in original packaging
with all seals intact
accompanied by proof of purchase
For hygiene and safety reasons, opened cosmetic products cannot be returned, unless they are defective.
How to request a return
Contact us at: celebrity13info@gmail.com
State your order number and intention to withdraw
Send the products back within 14 days after notification
Refunds
Refunds are issued within 14 days after we receive the returned goods
The refund will be made using the original payment method
Standard delivery costs will be refunded (except express upgrades)
Return shipping cost
Return shipping is paid by the customer unless:
the product is defective
we delivered the wrong item
the product was damaged in transit
Damaged or Defective Products
If your order arrives damaged or incorrect:
Contact us within 48 hours
Provide photos of the product and packaging
We will offer replacement or full refund including shipping costs
Under EU Directive 2019/771, you are entitled to remedies in case of non-conformity.
Contact
Email: celebrity13info@gmail.com
Business days: Monday–Friday
Your care experience should be effortless — from ordering to the final touch.